The online mediation pilot project conducted jointly by the Office de la protection du consommateur and the Cyberjustice Laboratory is a finalist for the Quebec Public Administration Award of Excellence in the "Digital Initiatives" category.
« The Office de la protection du consommateur is a body of the Government of Québec that was established in 1971.
The Office monitors the activities of merchants and receives complaints from consumers.
The Office informs and educates consumers and merchants.
The Office defends the interests of consumers and remains sensitive to consumer demands »
The Office of Consumer Protection, in collaboration with the Ministry of Justice, in line with its 2014-2018 Strategic Plan, deployed an online mediation tool in the autumn of 2016 as part of a pilot project.
This project aims to provide consumers and merchants with an additional tool to accelerate the resolution of their disputes and to promote access to justice by providing an online dispute resolution process that is simple, fast and free.
This tool is available to consumers and merchants, according to certain specific criteria. The project targets a limited number of companies such as big box stores, furniture and appliance retailers, car dealers and merchants from the building industry.
This content has been updated on 09/13/2018 at 21 h 19 min.